Disadvantage Of Service Level Agreement

Although SLA has some advantages and disadvantages for customers, it always comes down to what was agreed before the contract was signed. For example, a customer may fine the IT company that does not guarantee the minimum quality of service defined in the contract. The supplier is protected against overloading of the contractor, such as for example. B for more results or incorrect claims. While a service level agreement (SLA) with an upfitter can be beneficial, there are potential negative aspects that should also be considered. Written and signed liabilities in contracts ensure transparency in relations between companies. This is directly related to the projection of targets and the quality indicators defined in the initial agreement. „One of the challenges in the field of SLA is to create a defined language that allows you to implement the security measures placed on the outsourcer,“ says Danahy, whose company can identify source vulnerabilities. „In our market, there is a real need to take responsibility from those who demand security and those who provide services. There must be a baseline. For example, when a company that sells cloud computing sets a minimum availability of 99% of the platform`s uptime, the customer has a clear measure to evaluate the service.